Customer Services Bus Marketing Supervisor
For all who keep the world moving.
We as Mercedes-Benz Türk develop and produce Trucks & Buses in our factories based in Istanbul & Aksaray in order to shape the future of mobility. We are an important part of the production and R&D network of Daimler Truck AG.
Everything we do, contributes to a cleaner, safer, more efficient and distinctive future.
We start with listening, get inspired by our differences and build to solve.
We lead with the long view, progress and make a difference together!
Are you ready to be part of our global team to keep the world moving?
What You Can Expect:
- Responsible for increasing vehicle throughput and spare parts turnover in authorized workshops
- Develop after sales marketing products like service contracts, seasonal campaigns, spare part packages, etc.
- Responsibility of handling Service Contract process and follow-up via regular reporting
- Implement marketing activities via appropriate communication channels (digital, SMS, billboards, brochures etc.) in coordination with MarCom
- Co-operation with the Service Marketing Staff of dealers’ and train them about national service and parts marketing products
- Establish a reliable communication base with business partners (Evobus, dealers, customers, insurance companies)
- Follow-up the qualitative and quantitative After Sales KPI’s and coordinate development of measures
- Managing and co-ordinating body&paint related after sales projects.
That’s Why You Are a Match
- Minimum Bachelor Degree in Engineering
- Aftersales process and systems knowledge
- Good command of English or German
- Excellent communication and coordination skills
- High level of empathy and convincing ability
- Ability of taking responsibility and working independently
- Analytical approach and problem solving skills
- No restriction to travel
At Mercedes-Benz Türk, we support diversity and advocate an equitable and inclusive corporate culture. We value the individual competencies of our colleagues because this is how we ensure the best team performance and thus the success of our company. We gladly accept and evaluate all applications with different age, culture, religion, gender, gender identity, sexual orientation, marital status, parental status and disability to support diversity in our team.