For all who keep the world moving.

We as Mercedes-Benz Türk develop and produce Trucks & Buses in our factories based in Istanbul & Aksaray in order to shape the future of mobility. We are an important part of the production and R&D network of Daimler Truck AG.

Everything we do, contributes to a cleaner, safer, more efficient and distinctive future.
We start with listening, get inspired by our differences and build to solve.
We lead with the long view, progress and make a difference together!

Are you ready to be part of our global team to keep the world moving?

What You Can Expect:

S24h Operations:

• Manage roadside assistance operations provided by MBT dealers and authorized service centers for Trucks and Buses.
• Oversee service quality and customer satisfaction performance for all dealers and authorized service centers offering the S24h service, creating and implementing action plans as needed, and reporting on them.
• Track the S24h KPIs of dealers and service centers in alignment with DTAG targets, and develop action plans where necessary.
• Coordinate with the roadside assistance call center, monitoring its operations and performance.
• Provide detailed information to call center and dealer staff regarding roadside assistance processes as required.
• Monitor the budget related to call center claims.
• Coordinate the SAT/SAS process.

Literature:

• Responsible for the Turkish-language content of customer and workshop literature for the Truck and Bus product group.
• Review and ensure the accuracy of documents translated from German to Turkish, facilitating their timely delivery to relevant departments.
• Manage the translation process for repair and maintenance catalogs, spare parts information, and user manuals for new models from German to Turkish.
• Ensure that these documents are available both digitally and in printed format.
• Oversee the creation of the necessary legal user documentation to support the sale of Mercedes-Benz Trucks and Buses in Turkey.
• Communicate and coordinate with external suppliers (e.g., printing houses, translation agencies).
• Monitor the budget for literature production.
• Coordinate the SAT/SAS process.

That’s Why You Are a Match

·  Bachelor's degree in Business Administration, Economics, Engineering, or related fields.

·  Fluency in German and English.

·  Strong communication and teamwork skills, with a proactive, innovative mindset.

·  Customer-focused, with strong analytical and problem-solving abilities.

·  Proficient in MS Office, SAP, and translation/dictionary software (preferably).

·  Willingness to travel across all regions of Turkey.

Mercedes-Benz Türk, we support diversity and advocate an equitable and inclusive corporate culture. We value the individual competencies of our colleagues because this is how we ensure the best team performance and thus the success of our company. We gladly accept and evaluate all applications with different age, culture, religion, gender, gender identity, sexual orientation, marital status, parental status and disability to support diversity in our team.